Epic Day Pass Search History Sign In. Our Resorts Our Resorts Rockies Vail , opens in a new window. Sign In. Sign In To Your Epic Account * Required. Certain game editions that include virtual currency and/or content packs are excluded from the Great Game Guarantee. Sign In. If you bought a bundle of games, including games with extra content, all games and content have to be returned together. Within 14 days from the day you bought it, if you have not launched the game. If a qualifying personal event prevents you from being able to use your pass, you may be able to receive a refund based on the number of days you are able to use your pass during the 2021 Australian season and 2021-22 Northern Hemisphere season. If a qualifying resort closure occurs, the amount of your refund will vary based on the preferences you provide: Note that these Epic Coverage preferences have no impact on the access for your pass – you can still use your pass at any resort included on your pass on any day that your pass allows for during the 2021 Australian season and 2021-22 Northern Hemisphere season. After the notice of a qualifying resort closure is posted on the Epic Coverage page, you can submit a refund request through the online form between October 1, 2021 and October 31, 2021. The two big players are Vail and Alterra, and if you’ve planned a trip to any major ski hill, there’s a chance it’s owned by or partnered with one of these two companies. The process to receive a refund is: No, partner resorts are excluded from Epic Coverage. As an Epic Pass holder, you get 20% off food, lodging, lessons, rentals, and more ... can I request a refund? As an Epic Pass holder, you get 20% off food, lodging, lessons, rentals, and more Email Address or Username* Password* SHOW HIDE. For a resort closure, we will post a notice on the Epic Coverage page and will include an online form for you to submit a refund request prior to October31, 2021. Please see the “How are Refunds Determined?” section for additional details. You can find the Epic Games Store refund policy here. However, even if you have used your lift ticket, if you become sick or injured, you are eligible for a full or partial refund if requested by 12 PM local time. Our processes are set up to ensure that all rightfully claimed refunds are granted. The use of your Season Pass at Partner Resorts or outside of the Core Season will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible. If you buy a new EA game within 30 days of its release date and can’t play it due to problems outside of your control — like server issues, bugs, or other technical problems that are on our side — you can request a refund within 72 hours after you first launch the game instead of 24. Review the full Great Game Guarantee policy details on origin.com. Some purchases may qualify for refunding online by yourself. Create An Epic Account. We automatically lock any account where a chargeback is requested to prevent fraud. var path = 'hr' + 'ef' + '='; Please refer to our FAQs at the bottom of this page and Epic Coverage terms for full details. Refund requests received after 12 PM local time on your ticket’s start date will not be honored, except in certain circumstances (see terms for full details) How do I request a refund? You have until the first day you ski or when passes go off sale to update your preferences, whichever comes first. Please note that use of your pass at any time throughout the season, will affect your refund eligibility and refund amount. In the event your Primary Resort has a qualifying closure, you may be eligible for a refund. Your refund will be paid at the conclusion of the 2021 ski and ride season, after you submit your refund request between October 1, 2021 and October 31, 2021. Your choices regarding Epic Coverage will only impact your refund if there is a qualifying resort closure event. Read more about payment methods and refunds here. A qualifying resort closure event must occur during the Core Season (26 June, 2021 to 12 September, 2021). The refund request will be validated and the refund calculation will be determined. Epic Pass Resorts Include: ... Refund Ineligible: If you do not accept pass insurance, you will not be eligible for a refund of any kind and understand that passes are non-transferable nor for re-sale. We call it Epic Coverage, and it is designed to give you the peace of mind you need to get back on the slopes. Our Great Game Guarantee only applies to purchases made in EA Desktop or Origin. Note that while Partner resorts are not included in Epic Coverage, any days used at partner resorts will count towards your number of days used your pass, regardless of the time period of the season in which you used them. You can request a refund by clicking “Contact Us” on our Epic Games Store and Launcher help page and submitting a refund request. Epic Coverage only applies to Vail Resorts owned and operated resorts. All Epic Coverage preferences must be finalized by the earlier of the first time that you use your pass or June 12, 2021. Sign In To Your Epic Account * Required. Check the status of your return in your Order History on the order summary page. NEW EPIC COVERAGE. Unused lift tickets are fully refundable until 12 PM on your ticket’s start date. Epic Day Pass ($109): Flexible day pass that allows you to choose which days you'd like to ski and offers discounts of up to 50% off, depending on the resort. Family passes will be considered used once one member on the pass has used the pass. Example: If you select “Core Season” and choose Perisher as your primary resort, if Perisher is closed for 60 days of the 2021 season due to a qualifying resort closure(s) and you ski 3 days at Falls Creek while Perisher is closed, you would receive a refund of 8.0% (50.8% of season is closed minus 42.8% for additional days skied). Pass Insurance will only be offered through October 15th, 2020 or 30 days after you purchase your pass (whichever date comes later). Please see “How are refunds determined?” for more details. For additional details including Epic Coverage Terms and Conditions please click here. Epic Coverage provides refunds on certain resort closures that occur during the Core Season (26 June, 2021 to 12 September, 2021) to disease, war, terrorism, and covered natural disasters. var prefix = 'ma' + 'il' + 'to'; Sign In. Request a refund right here on EA Help. If a qualifying resort closure occurs, your coverage will be determined by your selection of “Core Season” or “Specific Week” and your selection of “Primary Resort”, “All Australian Resorts” or “All Resorts”. As an Epic Pass holder, you get 20% off food, lodging, lessons, rentals, and more ... and Instagram accounts. Thank you for your patience. See Epic Coverage Terms & Conditions for full details If any of the following happens during the “Australian Core Season,” which runs from 26 June 2021, through 12 September, 2021, you may be eligible for a full or prorated refund, depending on your refund coverage selections. How to get the Epic Pass refund Vail's announcement detailed a specific breakdown for the number of credits each pass holder can expect, with the bulk of the math coming down to the number of days skied. You will fill in the form, add your contact details, click on the item you wish to return, choose a reason for returning the purchase, and that is it. You need JavaScript enabled to view it. Your choice will be used to determine which resorts must be closed to trigger a qualifying coverage. For some other payment methods, including BoaCompra, you will have to contact us directly to request a refund. You can only own an Epic Games Store title for under 14 days and have two hours or less in total playtime for it to be eligible for a refund. If you have selected “Core Season” and elected to choose “All Australian Resorts” in your preferences, you will have coverage for qualifying events where all Australian resorts are be closed simultaneously for 7+ consecutive days. Once available, you may request a refund online by submitting the refund request form that will be made available on snow.com or the resort website for which your lift ticket provides access. Please note that use of your pass at any time throughout the season, will affect your refund eligibility and refund amount. Within 24 hours after you first launch the game. Downloadable content (DLC) and in-game currencies are not refundable if purchased separately. New for the 2020/21 season, Epic Coverage is now included FREE for all pass holders, as we understand you might be nervous about what the future may hold. You may return eligible EA full game downloads (PC or Mac) and participating third-party titles purchased on EA Desktop or Origin for a full refund.