Please like and share this guide to help others. The problem is that the new TPM in your new motherboard doesn't even have the key to begin with, so no amount of changing BIOS settings is going to help here. Replace YourID with the ID that you copied to the clipboard, including the curly brackets/braces.6. That’s it. BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart When you are prompted, enter your BitLocker recovery key as obtained in step 1. This morning booted up the laptop and was prompted to enter my Bitlocker recovery key. @Dubistmein  the ability to log into a page for a Microsoft service using a work account does NOT necessarily mean you're using that service. This extra step is a security precaution intended to keep your data safe and secure. To repair, do the following: Be sure that you are plugged into a power source. I've definitely seen other threads on this forum with people saying they were prompted for a BitLocker Recovery Key after some hardware or firmware change and they didn't even realize BitLocker was enabled on their system before that point, never mind where to find their Recovery Key.My own perspective on systems shipping with BitLocker "pre-staged" is that I understand the benefit of having data encrypted -- smartphones encrypt their data by default too -- but I also feel that if vendors are going to do that, then when the user does something that fully enables BitLocker rather than keeping it suspended, Windows should pop something up at them saying, "Hey, your disk is now using BitLocker. Once you find the drive letter of the encrypted drive, give the following command to unlock the encrypted drive by using the recovery key. The recovery password or the recovery key for the encrypted volume. So unfortunately if you don't have your Recovery Key, then the data on the drive is effectively lost, no matter how much you would be willing to pay. Under BIOS -> Advanced -> Boot Options: 3. Recovery key needed to get going again in Novo Menu-YOGA BOOK Windows Products I have replace some hardware in the laptop. First off, I never installed BitlLocker on the laptops, and I contacted Dell and they claimed they do not pre-format them with BitLocker enabled or encrypted. At Secure Boot options, set the Secure Boot to Enable and click Apply. I try my best to describe the issue. Microsoft's Bitlocker Recover Key webpage. Use this drive to store the recovered data. Full household PC Protection - Protect up to 3 PCs with NEW Malwarebytes Anti-Malware Premium! Bitlocker was never activated on this laptop. Boot your system from a Windows 10 Installation Media (USB or DVD). And you can always go to Control Panel > BitLocker in the future to back it up again as desired." I put them in my Windows 7 PC to prepare them for the clone to the SSDs, and Windows 7 tells me the drives are both encrypted with BitLocker, and that I need to use my recovery key. There are MANY scenarios where you might access applications or services, using your work credentials that might in fact be hosted by Azure Active Directory, but from a personal system that will not be joined to the organization's domain. How to install and clean your computer with Malwarebytes 3.0 FREE. This drive must be at least as large as the drive from which you want to recover the data. 3. I personally have both of those settings configured in the Active Directory environments that I manage. Then decrypt the drive by giving this command (Keep in mind, that you have to wait some time until the background decryption process is completed): e.g. If BitLocker could be bypassed without knowing the Recovery Key, then the encryption would be effectively pointless. 7. And to my knowledge there are no known exploits or vulnerabilities in BitLocker overall that would somehow allow decrypting the data without the key. The user can no longer access his computer. To recover the key and be able to un-encrypt your device simply follow the instructions below. How to fix Windows Update Problems in Windows 7/8/8.1 & Server 2008/2012. How to Encrypt Drive C: with BitLocker in Windows 10 Pro & Enterprise. At the first screen click Next and then Repair you computer. Option 2. Step2: choose More option, and then click on the Enter recovery key. The mechanism I mentioned in my earlier post about backing up Recovery Keys into Active Directory is easy for an IT department to implement. But it would be up to the IT department to decide what mechanism(s) to use for that purpose. Bitlocker Process - 2 bek (startup) keys and one recovery key in AntiVirus, Firewalls and System Security I don't know if this what should happen but I was watching the process of key storage as I went through the BitLocker encryption process. My laptop is still valid with the warranty. Navigate to Windows Control Panel and open System and Security. We've already backed it up [wherever], but if you want to back it up yourself somewhere else, here it is. If BitLocker could be bypassed without knowing the Recovery Key, then the encryption would be effectively pointless. 3. So, If you have enabled the Bitlocker Drive encryption on your system, then look at the following locations to find the bitlocker recovery key: Note for DELL devices: If you own a Dell PC or laptop and you have added a Microsoft account (MSA) on you device, for any reason (e.g. The admin can use it to search for your BitLocker recovery key in … First off, I never installed BitlLocker on the laptops, and I contacted Dell and they claimed they do not pre-format them with BitLocker enabled or encrypted. Also, Azure Active Directory is something that your work IT organization would need to have set up, not something you would do on your own. But if you're having this issue on a WORK laptop, then I would absolutely expect your work's IT department to be able to help you. Suspending BitLocker allows your system to boot ONCE without needing the TPM embedded on the motherboard to provide the key. Then proceed and select the largest in size volume, with this command:*. The system will indeed to that -- once. So download and install Passware Kit Forensics 64-Bit which download Link is present at the beginning of the article. Best Free Antivirus Programs for Home use. But no key for my work laptop. Click Yes to confirm that you do want to suspend BitLocker Drive Encryption. Both laptops exhibit the same behaviour, and seem to pick and choose at random when they prompt for the BitLocker Recovery Key whether reboot, cold boot, on battery or power adapter. It for sure works for mine because I am running an ASUSTwitter – https://twitter.com/bsmit_ty25 (I follow back!) if you use an MSA account to logon to Windows 10, or to download Apps from the Microsoft Store, or to get your emails, or to activate Microsoft Office), then from another device with Internet access, sign in with that Microsoft Account at Microsoft's Bitlocker Recover Key webpage to get the Recovery key for your device. 3) If not, is there a way of fixing the "Input Signal Out of Range. Case 2: Note for Dell Users —- I am a dell user and have logged into a microsoft account to use Office365 and One Note. In this tutorial, you 'll find all the available methods to remove the Bitlocker Drive Encryption in Windows 10. Windows 10 Mobile Bitlocker Recovery Key Blue Screen in AntiVirus, Firewalls and System Security A couple of weeks ago I posed a question HERE regarding how to tell whether Windows 10 Mobile device storage was actually encrypted and if so where were the recovery keys stored. 11. You’d better copy the key from recovery key file to make no mistakes. When done, remove the Recovery Media and reboot the computer. Make a note of the exact type name.4. Reboot the computer. If you're having this issue on a personal system, then I would NOT expect your work IT to be able to help you. It was a suggestion of something you could do in the future to prevent something like this from happening again, because if you had a system image backup that was captured while the drive was unlocked (such as while Windows was running), then you would have been able to restore that at this point. Enter the bitlocker recovery key using the bitlocker … In your Azure Active Directory account. 1. 4. Prior to BitLocker, an attacker could simply boot up a live Linux operating system and tap into a user's files stored on the hard drive. Without this, you cannot view the BitLocker Recovery Key. You’d better copy the key from recovery key file to make no mistakes. Unfortunately, I know what I'm talking about here. Note For more information about using this command, see the Microsoft Docs article Manage-bde: unlock. That way you can remove the one that contains all of your data in order to preserve that and then start using your system again with a different SSD rather than buying an entire system. To remove the encryption on drive "D:" type: 9. I am not a computer person. 7. Some online solutions revolve around changing BIOS settings. Attach the encrypted drive on another Windows 10 PC and then double click on the drive and type the recovery key to unlock it. 2. For work PCs where you sign in with an Azure Active Directory account, to get your recovery key, see the device info for your Microsoft Azure account. Or ask someone for help: One setting that can be configured that way basically says, "Automatically back up BitLocker Recovery Keys to Active Directory", and another setting basically says, "Prevent BitLocker from being enabled if the Recovery Key cannot be backed up first" -- which can happen if you try to enable BitLocker while not connected to your work network, for example. To recover the key and be able to un-encrypt your device simply follow the instructions below. In the screen you asked for the recovery key, click Skip this drive. Type the bitlocker recovery key (48-digit number) at system startup. And then click on Confirm, this will begin the resetting process. But it sounds like It sounds like you're good to go.However, you still need to get BitLocker fully operational again on your system so you don't need to enter that key every time -- unless Windows has started automatically adding keys to new TPMs after a Recovery Key is entered, but I don't think so. I put them in my Windows 7 PC to prepare them for the clone to the SSDs, and Windows 7 tells me the drives are both encrypted with BitLocker, and that I need to use my recovery key. BitLocker was activated by someone on this PC and during the activation time it prompts the user to save/store the key in a safe place. We purchased a new Dell Laptop a couple months ago from an electronic store locally. This Works For Every PC running Windows 10. Here are two steps to get BitLocker recovery with command easily after forgot. Way 1: Get BitLocker recovery key via Command Prompt after Forgot. Great Post. But BitLocker does not exist on Windows XP. Open an elevated/admin Command Prompt window.2. Step 1: Open Command Prompt in … August 15, 2019 @ Unknown Bitlocker Password and No Bitlocker Recovery Key Question. It opens up BitLocker Drive Encryption applet in Control Panel. Most users will have their BitLocker Recovery Key, so they might end up fixing this on their own without ever complaining to Dell. e.g. And that's why suspension was not the correct approach for the repair tech to take in this scenario.Maybe they're convinced that suspending BitLocker works because the repair tech only waits around long enough to confirm that the system boots normally once. Hello, in the meantime we have got another brand-new Dell Latitude E7480 and have kept an eye on the bitlocker-related issue. At Security options, select the TPM 2.0 Security and set it to Enable. It may indeed be possible to have a policy that causes systems joined to the domain to have BitLocker enabled without backing up the Recovery Key anywhere. A backup captured from within Windows would have been unencrypted, which means that if you restored that, your data would have been unencrypted and therefore you would not have to deal with BitLocker. If your instructions for the recovery key do not display automatically, you might have saved the recovery key as a text file. If this is company owned asset/device , you should turn to your company's IT support guys and they should be able to provide you with the recovery key After some research on the Internet, I found that on some Dell devices the bitlocker is starting automatically to encrypt the drive if a Microsoft Account (MSA) is used on the system. Except for the correct password, the recovery key is the only ways to unlock your BitLocker drive. Highlight the ID of that protector, including the curly bracket/braces, and copy it to the clipboard.5. Open it, and you will get access to your recovery key. I would like to pay. This is the recovery information that you saved when you enabled BitLocker. If your work is allowing (or requiring) BitLocker to be used on the systems that they manage, then they should absolutely be taking responsibility for backing up the Recovery Keys of those managed systems. When the decryption process is completed, give the "manage-bde -status" command, to ensure that the Encrypted Percentage is 0%. Let me know if this guide has helped you by leaving your comment about your experience. In other cases, some users complained that the Bitlocker encryption was enabled automatically, after updating the BIOS on their Dell laptop. At Boot Sequence options, select UEFI and click Apply. Finally, give again the "manage-bde -status" command and verify that the Conversion status is Fully Decrypted. I do NOT know what this is. Hope any one who experienced this and got fixed contact me. If you saved your BitLocker recovery key to a USB flash drive, insert the USB flash drive into a USB port on your computer and follow the on-screen instructions. Step1: Double-click to open the locked drive or right-click to select Unlock Drive. BitLocker should work normally at this point, but if not you can still enter your Recovery Key to get back into Windows. You must provide the first 8 characters of the recovery key ID. At Boot Sequence options, select UEFI and click Apply. For work PCs where you sign in with an Azure Active Directory account, to get your recovery key, see the device info for your Microsoft … And you'd have to reinstall that entire motherboard, which of course means removing and later reinstalling your replacement motherboard.In terms of the suggestion to get a new laptop just to preserve your existing drive, it would be much simpler to simply buy a new M.2 SSD. I then logged in aka.ms website using my work account, I found my profile, but no key again. 5. This is the recovery information that you saved when you enabled BitLocker. 3. The IT department should be able to answer that. I can erase the ssd but I'm not sure if I'm able to boot from the usb after I cleaned the ssd. Way 4: Find Bitlocker Recovery Key in PowerShell. In command prompt, give the following command: 6. Indeed, I found the key for my surface pro, personal device on the microsoft account. 1. Bitlocker Recovery Key free download - CD Key Generator, Data Recovery, Serial Key Generator, and many more programs If this article was useful for you, please consider supporting us by making a donation. Why does this not match? @Dubistmein  the more precise phrasing for that article would be that systems are shipped from the factory with BitLocker pre-installed and in a suspended state. BitLocker recovery is a program that already exists, on Windows 7,8,8.1 and Windows which lets you encrypt your Hard Drives, or USB Flash, on your Windows 7 and Vista and newer version of Windows or MAC. A year ago I bought a Dell laptop wiht SO Windows 10 Home installed. This information is not exposed through the UI or any public API. Requiring the laptop's physical address is typically used for network monitoring and/or management purposes, but that by itself would not determine whether it was a personal or work laptop.In terms of the old motherboard, yes in theory if you were able to get your original motherboard back and its TPM had not been cleared, then it should be able to unlock your drive since the TPM should still have the decryption key for your drive. I replaced the motherboard on my Inspirion 15 5579. It's not like Microsoft, Dell, and Lenovo didn't realize the danger of that situation. Required fields are marked *. Which drive is BitLocker encrypted? Again, suspending BitLocker allows the system to boot ONCE without needing the key from the TPM because suspension causes the disk's decryption key to be temporarily written to the disk itself in cleartext (i.e. Certain BIOS settings changes and even BIOS updates (or downgrades), as well as certain hardware additions or removals, count as those kinds of changes, so if the TPM detects changes from that "known trusted" state, it will refuse to release the key and you'll instead be prompted for the Recovery Key. He tried to use the command prompt to either disable or stop Bitlocker. What is BitLocker? What does BitLocker do? So, at this case the command will be: 8. Power on your laptop. This means that all of the work to actually encrypt the data blocks on the disk has already been done, but due to the suspended state, the decryption key is being stored on the drive itself. You will find a file named 'BitLocker Recovery Key.' If this is company owned asset/device , you should turn to your company's IT support guys and they should be able to provide you with the recovery key Click on Restore. But now, every time I restart the computer I have to reenter the keys....there are 8 sets of 6 keys, quite annoying. I wouldn't have expected them to do that, but best of luck there. After all, I am just a common user. There are two downsides to the image backup approach compared to the "replacement SSD" approach, though. Q: How do you disable Bitlocker on a Dell computer through command prompt? If your Windows login is linked to your Microsoft account, it should be available in the cloud by logging into your Microsoft account. An external hard disk. Unlock the Drive in WinRE Environment. Macrium Reflect is a popular tool for this purpose, and it has a free version that is quite capable. Way 1: Get BitLocker recovery key via Command Prompt after Forgot. First of all, you should know that there is no way to bypass the Bitlocker encryption, if you don't have the Bitlocker password or the bitlocker recovery key. (see screenshots below step 4) The service engineer is actually 3rd party, he said he had returned the main board to Dell. 10:06 am. I've never actually tried to get a replaced part back, but I seriously doubt that it would actually be possible. Enter the password of the USB and click the Mount button. Alternatively, you can follow the steps below, which are slightly more complicated but are also much faster since they doesn't require decrypting and re-encrypting, and they will preserve your existing Recovery Key:1. Unfortunately I never … To Install BitLocker Drive Encryption Administration Utilities on a Client, please follow the steps below. How to Unlock Bitlocker Encrypted Drive from Command Prompt. How to clean install Windows 10 on your Desktop or Laptop PC. It should be called "TPM", but it might be "TPMandPIN" if our organization required a PIN even for normal BitLocker operation. in this part when the process is done with Win image. If your work's IT department did not implement policies like that, then I personally would consider that a serious oversight on their part, but of course serious oversights do happen, so that may be what happened here.The system image suggestion I mentioned was not a way to recover your data at this point. August 20, 2019 @ But none of that amounts to a bypass. To get your recovery key, go to BitLocker Recovery Keys. Or you could technically capture an image backup of the drive in its encrypted state. In your Microsoft account. Your email address will not be published. I'm at step 4, just to let you know you need to know the admin's password if you want to boot the installation from an USB. That would of course be poor design, as I already said, but that doesn't mean it doesn't happen.I don't know where your Recovery Key ended up, partly because it's not even clear whether your system was joined to an Active Directory environment. I was able to solve my laptop lenovo problem. You have to take manual steps to do that.So the Dell tech definitely could have done a better job, but it is also true that you should always -- ALWAYS -- have your Recovery Key backed up somewhere for any drive where you enable BitLocker. We purchased a new Dell Laptop a couple months ago from an electronic store locally. At 'Manage Bitlocker' section, click Bitlocker Drive Encryption. Click on 'Start' and search for PowerShell. 10. I don't have a password or a recovery key. Jesse Houwing. TPM option is missing in the system BIOS setup XPS. Suspending BitLocker is intended to be used for situations such as making certain changes that would otherwise cause the TPM's "platform integrity check" to fail and therefore cause the TPM to refuse to release its key, and also for situations where you might need to reboot a system remotely and don't want it to get stuck prompting for a BitLocker PIN if you have one enabled, since you wouldn't be able to enter that remotely. I'm a little disappointed that whoever was in your IT department didn't immediately know where to go for Recovery Keys if they were in fact storing them for systems like yours, but at least you finally got through to someone who was able to help!Yes, you're correct that if BitLocker is automatically enabled, the Recovery Key should be either in your personal Microsoft account or somewhere that your organization maintains. Click Exit to restart the system and see if you can boot to Windows. Will Dell help this? After login to Windows, proceed to deactivate the Bitlocker encryption, by following the steps Ii n Case-1 above. How do get my laptop back up and running. November 22, 2019 @ I wouldn't be surprised if joining the system to an Azure Active Directory environment triggered the same behavior, but I haven't confirmed that myself. TPM option is missing in the system BIOS setup XPS. Hello, in the meantime we have got another brand-new Dell Latitude E7480 and have kept an eye on the bitlocker-related issue. Select the BitLocker USB and click the Unlock button on the navigation bar. The same account is -not- associated with any BitLocker key, so it is not an automatic thing. I have checked my microsoft account for the recovery keys and there are two, both of which do not match the recovery key needed to sign in. 2. 2. We can confirm that by some reason, as soon as it is possible to write the recovery key somehwere (in oru case to the coputer AD object) BitLockerstarts without a notice to encrypt the harddisk c:. So if the tech leaves at that point, they might never know about the lingering problem they left. 3) If not, is there a way of fixing the "Input Signal Out of Range. I entered the keys, restarted the computer and life was good. 9:20 pm. Step3: Input your recovery key to the edit box, and then click Unlock. Here are two steps to get BitLocker recovery with command easily after forgot. Then go to Troubleshoot -> Advanced options -> Command prompt If you cannot unlock the drive, by using the instructions above, then the only remaining way to use again your computer, is to remove the Bitlocker encryption by completely erasing the encrypted drive and then to reinstall Windows 10. **. 10. * Attention: The below procedure applies only on Dell laptops. Step2: choose More option, and then click on the Enter recovery key. 4. 2. I'm not sure how BitLocker would even have been enabled without somebody having the Recovery Key. Type the following command: manage-bde -unlock C: -RecoveryPassword your_BitLocker_recovery_key. 4. In your Azure Active Directory account. 3. The Recovery Key is the bypass mechanism. 6. The BitLocker Recovery Key comes in the form of a .BEK file that has a name like the following screen: This file is generated at the end of process and you have 4 options to save or backup the recovery key in chances that you forgot the password to unlock the drive.